Samson Rope Technologies

Description :

Samson, the worldwide leader in high performance cordage, is seeking a Sales Support Supervisor who will provide leadership and daily supervision to the Sales Support team.

The Sales Support Supervisor will supervise the timely and accurate processing of customer requirements within established policies, procedures, and directives.

They will initiate and support new project requirements and continuous improvement programs. The Sales Support Supervisor will be responsible for practicing a high level of business ethics, quality, professionalism, and safety in all activities in accordance with Samson strategy and core values.

Who You Are :

• Equipped with a strong understanding of general business and Customer Service practices. Able to apply this knowledge to day-to-day business requirements.
• Experienced with manufacturing processes, inventory control procedures, and freight / logistics processes.
• Able to lead a team in a fast-paced environment.
• A skilled computer user with skills in Microsoft programs (Word, Excel, and Outlook) with an ability to learn new systems.
• Knowledgeable of ERP systems and processes at an intermediate level.
• A people person with excellent interpersonal and communication skills (both verbal and written).
• Able to successfully multi-task and manage competing priorities.
• Skilled in project management and process improvements.
• Self-sufficient and able to exhibit a high level of personal initiative with ownership of assigned customers.
• Experienced and knowledgeable of international logistics, INCO terms, and documentation required for import and export to all countries serviced.
• Able to develop and conduct detailed training programs.
• Trustworthy and able to handle confidential and sensitive information.

What You'll Do :

Use coaching skills to provide guidance and support to team members, helping them to develop their skills, overcome challenges, and achieve their full potential.

Offer constructive feedback and mentorship, fostering a culture of continuous learning and professional growth.

• Collaborate and communicate directly with internal and external stakeholders to build positive and effective relationships.
• Develop, implement, and supervise procedures in the daily management of customer purchase orders and related requests, returns, information requests, customer account maintenance, and order fulfillment.
• Effectively address and resolve conflicts that arise within the team or with other stakeholders, promoting open communication and constructive dialogue.
• Gather all necessary information to process customer orders, quotes, credits, RGA's and service needs.
• Implement and monitor adherence to key performance indicators (KPI) to measure accurate and timely order entry, responsiveness, customer satisfaction, productivity, and on time delivery.
• Navigate uncertain or unclear situations with confidence and adaptability. Make decisions with incomplete information, and quickly adjust course as needed.
• Champion a culture of continuous improvement, proactively seeking out opportunities to optimize processes, systems, and workflows.

Develop and implement action plans to decrease shipping errors, billing errors, order entry errors, returns, and credits.

• Lead and support initiatives to drive organizational change, effectively managing transitions and mitigating resistance.
• Align Sales Support team to outside Sales Representative groups or similar geographic territories to ensure Key account management, customer advocacy, and cross-functional communication.
• Provide backup and support to Customer Operations Manager

What You Should Have :

Education

• Required : Associate Degree (relevant experience may be substituted for education).
• Desired : Bachelor's Degree

Experience

• Required : 2 years supervisory experience or proven leadership in a team environment and 3 years customer service experience.
• Desired : Customer Service supervisory experience in a manufacturing environment.

Our Team Enjoys Best-in-Class Benefits :

• We enjoy ample paid time away from the office with a starting PTO accrual of 15 days for vacation or sick leave, 10 paid holidays, a paid personal day, and paid volunteer time each year.
• We prioritize our employees' wellbeing and offer comprehensive and affordable Health, Dental and Vision insurance for employees and family.

We also offer free Mental Health benefits and an optional free Wellness Plan.

• We celebrate our success as a team and offer annual profit sharing and bonus structures based on position.
• We invest in our employees' futures by offering a generous 401k match up to 6% of salary. We also offer tuition reimbursement for choosing to further your education.
• We ensure our employees are taken care of during unexpected events, offering paid bereavement leave, employer-paid life and disability insurance, and paid jury duty leave.
• We offer a paws-itive work environment and friendly well-behaved dogs are welcome to join their humans at work in the corporate office!
• All benefits are offered in accordance with our plan documents and policies.

Compensation :

Targeted hiring wage : $75,000 (min) - $82,000 (max) annually

Hiring rate will depend on qualifications and experience.

Samson has established wage scales for all of our positions, which are based on a minimum and maximum. The targeted hiring rate above is set to allow for employee's growth within the role.

The full range for this position is $67,725 (min) - $96,042 (max) annually.

About Us :

With over 140 years in the rope industry, we are focused on meeting the needs of demanding customer applications. At Samson, we're not just about developing innovative synthetic rope solutions.

We also pride ourselves on providing the industry's best service. From pre-sale to installation to post delivery follow-up, we want to ensure that we maximize customer experiences to the fullest potential through continually inventing, refining, and optimizing our products.

This is an outstanding opportunity to join a team of pioneers keenly focused on making products that not only meet but exceed expectations.

That ambition is reflected in our culture of ingenuity and attention to detail. But at the end of the day, it's our people, not just our products, that make Samson a dynamic company to work for.

Samson Rope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are a drug free workplace and an Equal Opportunity Employer (Minority / Female / Disability / Veteran). Employment is contingent on a successful background and drug screen.

Requirements :

Last updated : 2024-04-28